Monitoring the inside and outside of a restaurant using CCTV surveillance equipment can be a reassuring factor for diners, but also an intrusion. Nonetheless, there is an ever-increasing need to provide and reference video evidence for potential investigations should the restaurant experience a criminal activity such as break-in, theft, vandalism, anti social behaviour or fraud.
Despite its benefits, CCTV can be viewed as an intrusion. Most restaurants are places where people wish to enjoy the occasion and not feel like they are being watched. Therefore, it is important to ensure the benefits and rationale for installing CCTV is communicated to those it is intended to protect. This includes strict guidelines for usage and storage of any data that is captured.
Effective and well-maintained CCTV surveillance systems and fully trained users are essential elements of ensuring diners and staff are protected.