HandEPOS

Electronic Order pads (HandEPOS)

Improve restaurant efficiencies by staff ordering direct to the kitchen from the customer table using hand held tablet EPOS systems.
Our HandEPOS systems use tablets which are much cheaper than traditional EPOS till screens, lowering costs, saving lots of staff time, and improving customer experience.
Improved service
  • Allows your staff to stay on the restaurant floor (no running around with paper orders)
  • Order sent direct to kitchen
  • Automatically added to EPOS receipt
  • No handwriting errors on orders
  • Allergy information available to staff
  • Out of stock information available to staff
  • Full ingredients and pictures available for staff to show customers
Lower costs
  • Uses low cost tablets
  • Avoid wasted staff time queuing for EPOS terminals
  • Avoid wasted staff time double entering (paper + TILL)
  • Increase efficiency getting orders to the Kitchens
  • Significantly reduces staff walking distances, eliminating orderin staff being out from the customer area
Other
  • Screen sizes from 4.5" (pocket sized), or 7" (handheld)
  • Electronic Waiter order pads
  • Long battery life (7 hours+ on one charge)
  • Secure storage options available
With Custom Adaptive, you can mix and match and expand as you need to, keeping the cost very low.

Example process improvement

Traditional Order Process
  • Customer requests to place an order
  • Customer states alergic to Eggs
  • Waiter does not know what has eggs in it, so will check with kitchen
  • Customer states what else they want
  • Waiter writes it down
  • Waiter takes copy to kitchen and checks for Egg issues
  • Waiter goes back to restauarant
  • Customer makes alternate choice due to Eggs
  • Waiter takes copy to kitchen
  • Waiter goes back to restauarant
  • Kitchen calls waiter
  • Waiter informed of item out of stock
  • Waiter goes back to table and explains issue
  • Waiter goes and gets menu again
  • Waiter waits while customer chooses something else
  • Customer makes alternate choice
  • Waiter redoes part of order
  • Waiter takes copy to kitchen and needs to remember to check eggs again on new item
  • Waiter goes back to take order from next table
Order process With HandEPOS
  • Customer requests to place an order
  • Customer states alergic to Eggs
  • Waiter notes on HandEPOS about allergy
  • Waiter can see all items containing Eggs highlighted on screen
  • Customer states what they want, waiter answers questions on Eggs as needed
  • Waiter enters it on handEPos screen
  • Screen notifies of item out of stock
  • Customer makes alternate choice
  • Waiter confirms order accepted, and lets customer know how long it will be
  • Waiter goes on to take order from next table
  • Customer order prints out in kitchen

Kitchen Orders

HandEPOS works with simple kitchen order printers, or with our full kitchen order tracking system. More...

See also

Hand EMenu


Touch screen menu browsing for customers.
Tablet menus, allowing full menu browsing, as well as lookup of allergy details of any menu item, and sending orders to kitchen printers or screens. More...